778bd Privacy Policy

1 Introduction

This Privacy Policy (hereinafter referred to as "the Policy" or "this Policy") sets out the basis on which 778bd (the "Platform", "we", "us", or "our") collects, processes, stores, and shares personal data relating to individuals (the "Member", "Player", "User", or "you") who register for an account on, access, or otherwise interact with the 778bd website located at https://778bd.io and all associated services, applications, and communications channels.

778bd is committed to protecting the privacy and personal data of all Members. We process personal data responsibly, lawfully, and in a manner that is transparent to the individuals whose data we hold. This Policy is written in English and constitutes an integral part of the 778bd Terms & Conditions, which should be read in conjunction with this document.

By creating a 778bd account or continuing to use the platform after this Policy has been communicated to you, you acknowledge that you have read and understood this Privacy Policy and you consent to the collection and processing of your personal data as described herein. If you do not agree with any part of this Policy, you should cease using the 778bd platform and contact [email protected] to request account closure.

2 Data We Collect

778bd collects personal data across several categories. The specific data collected depends on the nature of your interaction with the platform. The following table summarises the categories of personal data we may hold about you:

2.1 Sensitive Personal Data

778bd does not intentionally collect sensitive personal data (such as racial or ethnic origin, political opinions, religious beliefs, health data, or biometric data) unless it is strictly required for a specific compliance purpose and is collected with your explicit consent. If you voluntarily disclose sensitive information to us — for example, through a responsible gaming self-disclosure — it will be treated with the highest level of care and used only for the stated purpose.

3 How We Collect Your Data

778bd collects personal data through the following channels and mechanisms:

3.1 Direct Collection

The majority of personal data we hold about you is provided directly by you during the course of your relationship with 778bd. This includes data submitted during account registration, during KYC document uploads, during payment processing, through customer support interactions, and through your voluntary participation in promotions and surveys.

3.2 Automated Collection

When you access the 778bd website, our systems automatically collect certain technical data about your device and browsing behaviour. This includes your IP address, browser characteristics, device identifiers, pages visited, time spent on pages, and referring URLs. This data is collected using cookies, web beacons, server logs, and similar tracking technologies as further described in Section 9 of this Policy.

3.3 Third-Party Sources

In certain circumstances, 778bd may receive personal data about you from third-party sources, including:

• Payment processors: Transaction confirmation data from bKash, Nagad, Rocket, Upay, Visa, and Mastercard processing networks.
• Identity verification providers: Confirmation of identity document authenticity from third-party KYC service providers.
• Fraud prevention databases: Risk signals and flags from industry-standard fraud detection services.
• Public records: Publicly available information used to verify identity or conduct due diligence where legally required.

4 How We Use Your Data

778bd processes your personal data only where a lawful basis for processing exists. The primary lawful bases we rely upon are: (a) performance of a contract — to operate your account and deliver our services; (b) legal obligation — to comply with applicable laws and regulatory requirements; (c) legitimate interests — where our interests do not override your fundamental rights; and (d) consent — where you have freely and clearly given consent for a specific processing activity.

The specific purposes for which 778bd uses your personal data are as follows:

• Account Creation & Management: To register your account, verify your identity, maintain your account records, and enable you to access 778bd services.
• Payment Processing: To facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, and card networks; to reconcile transaction records; and to detect and prevent payment fraud.
• Legal & Regulatory Compliance: To fulfil obligations under anti-money laundering (AML) requirements, Know Your Customer (KYC) obligations, and any applicable laws in Bangladesh.
• Responsible Gaming: To monitor gaming activity for signs of problem gambling behaviour; to enforce self-exclusion requests; to apply deposit limits and session reminders; and to refer Members to support resources where appropriate.
• Security & Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, multi-accounting, collusion, bonus abuse, and other prohibited conduct.
• Customer Support: To respond to your enquiries, process complaints, resolve disputes, and maintain communication records for quality assurance purposes.
• Platform Improvement: To analyse aggregate, anonymised usage data in order to improve the 778bd platform, optimise the user experience, and develop new features.
• Marketing & Promotions: To send you personalised promotional offers, bonus notifications, and platform updates — but only where you have opted in to receive such communications. You may opt out at any time by contacting [email protected].
• Dispute Resolution: To investigate and adjudicate disputes relating to gaming outcomes, payment transactions, or alleged breaches of the Terms & Conditions.

5 Data Sharing & Disclosure

778bd does not sell, rent, or otherwise commercialise your personal data. We share personal data with third parties only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

5.1 Service Providers

778bd engages trusted third-party service providers to assist in delivering and operating the platform. These include payment processing partners (bKash, Nagad, Rocket, Upay, Visa, Mastercard), KYC and identity verification providers, fraud detection service providers, customer support software vendors, and cloud hosting providers. All service providers are contractually bound to process data only on 778bd's instructions and to maintain appropriate security standards.

5.2 Legal & Regulatory Authorities

778bd may disclose personal data to competent law enforcement agencies, regulatory bodies, courts, or other government authorities where required to do so by applicable law, court order, or regulatory directive. Such disclosures are made in good faith and to the minimum extent necessary to satisfy the legal obligation in question.

5.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of assets involving 778bd, personal data held by 778bd may be transferred to the successor entity as part of the transaction. Any such transfer will be subject to confidentiality obligations, and affected Members will be notified via email prior to their data being transferred or becoming subject to a materially different privacy policy.

5.4 Fraud & Security Investigations

Where 778bd has reasonable grounds to suspect that a Member has engaged in fraud, money laundering, match-fixing, or other criminal activity, we may share relevant personal data and transaction records with relevant law enforcement agencies or industry fraud-prevention bodies for the purpose of investigation and prevention.

5.5 Game Content Providers

Certain casino games and sports betting markets on the 778bd platform are provided by third-party game studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive session and gameplay data as part of the technical delivery of their games. Such data sharing is governed by contractual data processing agreements and is limited to what is technically necessary for game delivery.

6 Data Retention

778bd retains personal data for the minimum period necessary to fulfil the purpose for which it was collected, subject to any applicable legal retention requirements. The following retention periods apply as a general guide:

Once the applicable retention period has expired, personal data is either securely deleted from 778bd's systems or rendered permanently anonymous such that it can no longer be associated with any identifiable individual. Anonymised, aggregate data may be retained indefinitely for analytical and statistical purposes without restriction.

7 Data Security

778bd employs a robust, multi-layered approach to data security designed to protect your personal information against unauthorised access, accidental loss, alteration, disclosure, or destruction. Our key security measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and 778bd servers is encrypted in transit using industry-standard 256-bit SSL/TLS protocols, the same level of encryption used by major international banks.
• Encrypted Data Storage: Sensitive data at rest — including identity documents, financial records, and account credentials — is stored in encrypted form using AES-256 encryption.
• Access Controls: Access to personal data is strictly limited to 778bd personnel and authorised service providers who have a genuine business need to access that data. All access is logged, monitored, and subject to regular audit.
• Two-Factor Authentication (2FA): 778bd supports and encourages the use of two-factor authentication for account logins to provide an additional layer of account security.
• Regular Security Audits: 778bd conducts regular internal security reviews and works with external security specialists to identify and remediate vulnerabilities in the platform.
• Incident Response: 778bd maintains a documented data breach response procedure. In the event of a security incident affecting your personal data, we will notify affected Members and relevant authorities within a reasonable timeframe in accordance with our legal obligations.

8 Your Rights

As a 778bd Member and data subject, you hold the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request". We will respond to all valid requests within a reasonable timeframe and, in most cases, within thirty (30) days of receipt.

• Right of Access: You have the right to request a copy of the personal data 778bd holds about you and to receive information about how that data is being processed.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected or updated without undue delay.
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you withdraw consent (where consent is the lawful basis), or where you object to processing and there are no overriding legitimate grounds. Note that this right is subject to legal retention requirements — we may need to retain certain data to comply with our AML, KYC, and financial record-keeping obligations even after account closure.
• Right to Restrict Processing: You may request that 778bd limits the processing of your personal data in certain circumstances — for example, while the accuracy of data is being verified or while an objection is being considered.
• Right to Data Portability: Where processing is based on your consent or on a contractual basis and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You have the right to object to processing of your personal data where 778bd relies on legitimate interests as the lawful basis, and in particular to object to the use of your data for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out prior to withdrawal.

778bd will not charge a fee for responding to a data rights request unless the request is manifestly unfounded or excessive. In such cases, we may charge a reasonable administrative fee or decline to respond, and we will explain our reasons for doing so.

9 Cookies & Tracking Technologies

778bd uses cookies and similar tracking technologies on the platform to deliver certain essential functions, to improve performance, and — where you have consented — to provide personalised content and analyse usage patterns. A cookie is a small text file stored on your device by your web browser when you visit a website.

9.1 Types of Cookies Used

• Strictly Necessary Cookies: These cookies are essential for the 778bd platform to function correctly. They enable core functionality such as session management, secure login, and shopping cart behaviour. These cookies cannot be disabled without significantly impairing the platform's functionality.
• Performance & Analytics Cookies: These cookies collect anonymised information about how Members use the 778bd website — such as which pages are visited most frequently and how long sessions last. This data helps us improve the platform experience. These cookies do not identify individual users.
• Functional Cookies: These cookies remember your preferences — such as language settings, preferred games, and display settings — to provide a more personalised experience during and between sessions.
• Marketing & Targeting Cookies: Where you have consented, these cookies are used to deliver relevant promotional content and to measure the effectiveness of 778bd marketing campaigns. They may be set by 778bd or by trusted third-party marketing service providers acting on our behalf.

9.2 Managing Cookie Preferences

You can control and manage cookies through your browser settings. Most modern browsers allow you to refuse some or all cookies, or to alert you when a cookie is being set. Please note that disabling strictly necessary cookies may impact your ability to use the 778bd platform effectively. For full instructions on managing cookies in your browser, refer to your browser's help documentation.

10 Children & Minors

778bd services are strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If you are a parent or guardian and you believe that your child has registered a 778bd account or submitted personal data to 778bd, please contact us immediately at [email protected]. We will take prompt action to verify the claim and, if confirmed, will delete all data associated with the underage account and permanently close it without delay.

11 Changes to This Privacy Policy

778bd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or platform functionality. When material changes are made to this Policy, we will notify registered Members by email to their registered address and/or by posting a prominent notice on the 778bd platform prior to the changes taking effect.

The updated Policy will display a revised "Last Updated" date at the top of the document. We encourage all Members to review this Policy periodically to remain informed about how 778bd is protecting their personal data. Continued use of the 778bd platform after any changes to this Policy have been communicated constitutes acceptance of the revised terms.

If a proposed change to this Policy would result in a materially less protective treatment of personal data previously collected under a prior version of the Policy, 778bd will seek fresh consent from affected Members before applying the new processing activities to that existing data.

12 Contact & Complaints

If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data that 778bd holds about you, please contact our dedicated privacy support team using the details below. We are committed to responding to all privacy-related enquiries promptly and thoroughly.

Email: [email protected]

Subject Line: Privacy Policy Enquiry / Data Rights Request

Response Time: Within 30 days of receipt of a valid request.

Support Hours: 24 hours a day, 7 days a week (Bangladesh Standard Time, UTC+6).

12.1 Complaints

If you are not satisfied with 778bd's response to a privacy complaint or believe that your personal data has been mishandled, you have the right to escalate your complaint to the relevant data protection authority or consumer protection body in your jurisdiction. 778bd will cooperate fully with any such authority in the investigation of a legitimate complaint.